[Hiring] Financial Customer Service Advisor @UtilityWarehouse

  • PublishedSeptember 29, 2023


Company Description

Salary: £23,000 to £25,000 depending on experience plus an additional £500 on passing probation
Hours: 40 hours across 5 days per week (We’re open 8AM to 8PM Monday to Friday, 8:45AM to 4:30PM Saturdays & 10AM to 4PM Bank Holidays)

Hello, we’re UW

We’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 900,000 customers. 

Our goal is to double in size over the next five years so we need lots more great people to join us in our journey. 

Everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together. 

Although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up. You’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference.

The role – be the voice of UW 

Skip the commute and work from home as part of an award-winning customer care team 

You’ll be the person who gives us a voice and connects us to our customers. 

You’ll help to solve our customers’ problems, providing them with support, advice and the peace of mind that their query will be resolved.  

We won’t lie – it’s not always an easy role.  You’ll need to be willing to deal with challenging and vulnerable customers, there is a lot to learn and things are always changing.  But we’ll give you all the training you need when you join and then once you are part of a team, you’ll have people around you for continued learning and encouragement. 

You’ll work towards a number of KPIs such as:

  • Compliance Transfer rate
  • Customer satisfaction
  • Calls per hour
  • Smart metres booked 
  • Home Insurance quote conversion

Who we’re looking for

We’re looking for people with great customer service skills who enjoy resolving customer issues. Ideally, you will currently or have previously worked in a contact centre/call centre role. 

We also want you to be: 

  • A great listener who remains calm under pressure
  • Someone who loves working in a fast-paced and changing environment
  • Motivated and keen to meet goals and targets 

You will be able to demonstrate:

  • Responsibility
  • Integrity
  • Efficiency

What you’ll need

We will supply the equipment needed for you to do the role but you will still need a strong internet connection.  Our minimum speed requirement is 25Mbps Download and 4 Mpbs Upload.

You will also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members.  

You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too. 

Why work for us? 

Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

  • £23,000 to £25,000 depending on industry experience within energy and/or telco, plus an additional £500 on passing probation and an increase to £26,000 after two years assuming performance
  • Huge opportunities for exposure & development as we scale up
  • Access to Spark – a holistic approach to learning and development created by UW to empower our people’s personal and professional growth
  • 33 days holiday including Bank Holidays
  • Life Insurance up to 4 x your salary
  • Discounted healthcare & medical cash plans
  • A free virtual GP service
  • Private pension scheme
  • Share options and Save As You Earn Scheme
  • A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
  • Discounted UW services (30% mobile & broadband, 10% energy & insurance)
  • A UW cashback card – earning you cashback on all your spending!
  • Access to Spark – a holistic approach to learning and development created by UW to empower our people’s personal and professional growth

Recruitment Process

The process can take up to 2 weeks (but can sometimes take less than 1!)

  •            Stage 1: Your CV will be reviewed by the Recruitment Team
  •            Stage 2:  Virtual Online Assessment 
  •            Final stage: Virtual Hiring event

Apply here !  

If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now. 

Job Description


Additional Information


We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.


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